Terms and Conditions:

Full payment is required at time of booking, whether in person, online or with an agent or third party. Upon payment you agree to and accept our: Terms and Conditions, Privacy Policy and Cancellation Policy as outlined:

Silver River™ Stargazing & Astrophotography Tours asks you to consider the following statement: Tour participants must accept that we are unable to guarantee 100% clarity, perfect skies, or visibility of certain objects. Our stargazing tours operate in a high-altitude alpine environment where the weather can change rapidly.

Sometimes, tours may be subject to partial or full cloud cover for some of the tour. In this event, we will continue the tour using the sky that is visible and/or available. If weather conditions deteriorate so badly and are not suitable for viewing the night sky and prevent the full tour. We will try to move you to another tour with more favourable conditions. (This will be subject to availability and cannot be guaranteed)

Please understand that our tours are not subject to partial refunds or discounts for
any reason, including the weather. – please read our Cancellation Policy.

All tours operated are non-drinking and non-smoking. We reserve the right to refuse those who present intoxicated at the time of checking in. If you arrive intoxicated for check-in you will be turned away and will not be eligible for a refund.

Whilst we endeavour to make warm jackets available for all stargazing participants, we strongly encourage you to dress to the conditions prior to checking in for your tour. We recommend that you wear sturdy enclosed warm footwear, a warm windproof jacket and highly advise in winter conditions a warm hat and gloves. Please ensure you do not wear light-up / flashing shoes, as these are not permitted on the tour, and you will be refused entry and not eligible for a refund.

Failure to comply with the clothing recommendations may result in being refused access to the tour and/or forfeiting the fares paid.

Mobility requirements must be advised at the time of booking. Special arrangements may be accommodated (where possible) if we have over 72 hours’ notice prior to the tour commencement time.

We exercise a strict non-translating policy. As we operate small group tours, talking over the guide is seen as rude and disruptive to all guests on all tours. Where possible we will endeavour to ensure that you are put with an appropriate guide who speaks your language for greater understanding.

Cancellation Policy
In the event of adverse weather conditions (not limited to snow, ice, rain, or extreme weather conditions) tours may be cancelled, for safety reasons. If this is the case, we will issue a full refund or accommodate you on another scheduled tour departure.
Silver River™ Resort Ltd reserves the right to cancel any tour at the discretion of staff and company management. In these instances, a full refund will be issued.

If the weather on the day of your tour is looking poor, then your guide may choose to contact you throughout the day via email. The earliest that a tour will be cancelled is one hour before check-in. We recommend checking your email inbox, promotional & spam folder before leaving your accommodation. If the weather is partially clear the tour will still go ahead. We do not offer partial refunds or discounts for any reason, including the weather. If the weather is poor but has the potential to clear later in the night, we will offer you the chance to push the departure time of the tour back until the weather has cleared. (This will not be done if it is going to affect subsequent tours)

It is very important to arrive on time for check-in (15 minutes before your departure time) If you do not check-in 15 mins before your tour scheduled departure time, you will be deemed a ‘no-show’ and you will not be eligible for a refund. Late arrivals will not be catered for, and you will not be allowed to join a later departure. We then reserve the right to on-sell your seat/s held to cover the expenses we may have lost.

If you made your reservation via a travel agent, booking agent or any third party. The cancellation policy will follow the agent’s regulations. It will be your responsibility to contact them for a refund. You are welcome to contact us if your travel agent requires evidence that the tour was cancelled.

Refunds can take up to 10 working to days to complete and all payments will be refunded onto the same payment card that was used to make the booking.

Gift Vouchers are valid for 12 months and Prize Certificates are valid for 6 months; they are not redeemable for cash, are non-transferable and non-refundable.

Cancellation Policy Silver River™ Stargazing Matrix

If you cancel your Stargazing Booking:

From the time of booking till 3 hours before departure: 3-hours – till tour departure:
100% Refund
(0% cancellation fee)
0% Refund
(100% cancellation fee)

You may reschedule your stargazing tour booking no later than three hours before your tour’s departure time.

If you cancel your Astrophotography Booking:

From the time of booking till 12 hours before departure: 12 hours – 3 hours before departure: 3-hours – till tour departure:
100% Refund
(0% cancellation fee)
50% Refund
(50% cancellation fee)
0% Refund
(100% cancellation fee)

You may reschedule your astrophotography tour booking no later than twelve hours before your tour’s departure time.