our story

Silver River™ is more than a logo.

It is a promise to ensure customers experience quality and value for money. From day one we made it very clear; we are nothing without our TEAM. And our biggest accomplishment will be to invest in our amazing people. We are proud to be the Mackenzie Region’s FIRST accredited Living Wage Employer. Motivated, respected, and celebrated teams achieve great things…and that’s exactly what we’ve set out to do. But before we get all sentimental, you’re probably wondering…

What does Silver River™ mean?

Glad you asked! If you translate Silver River™ in Mandarin, it relates back to our home galaxy, the Milky Way – some of which is brightly visible over our location every night. We thought it was a pretty special meaning, considering our hearts and homes are here in the Milky Way Galaxy.

Our Core Values

Like we mentioned above, we are our people. You will know them. We want you to know them… all of them! Say hi in the streets if you see our team. They’re here to make your experience with Silver River™ and Tekapo memorable. So in saying that, we’ve come up with some pretty nifty core values that we hand-over-heart believe in:

KEEP IT SIMPLE

‘Keep it simple’ is about being authentic. We are genuine in the way we interact with people, be it customers, colleagues or suppliers. We mean what we say, delivering on our promises. We always act with honesty, integrity and humility. ‘Keep it simple’ is also about treating customers personally as individuals and real people, not groups.

PLAY AS A TEAM

We are one company, one team, all working together to achieve the same goals. We recognise diversity as our strength and allow opportunities for inclusion. We communicate well with each other and are open and inclusive in our dealings. We take ownership of issues and collaborate with other team members when needed. We focus on finding solutions. We enjoy each other’s company and have fun at work.

Make It Outstanding

We make it outstanding when customers go WOW! When customers are so blown away by their experience, they are compelled to tell the world. To make it outstanding, we go above and beyond what’s expected. This means serving with respect, professionalism, passion and importantly a smile.

ENSURE SAFETY

We should all make it home safely at the end of each day. That’s not just ourselves, but our guests and contractors. We need to be vigilant about hazards in the workplace, report or address any new safety issues and follow the safety systems that are there to protect us. Above all, we should look out for ourselves, our workmates and our guests and be proactive in keeping our place safe.

SHARE EXPERIENCES

It’s a privilege to show our guests around our part of the world, so we are gracious hosts – welcoming and friendly. We help customers feel at ease – like part of the Silver River™ family. We are also mindful that we share amazing places with the wildlife that live there, so we work hard to protect and nurture the environments we operate in.

STRIVE TO BE BETTER

We strive to improve ourselves and the organisation every day, by challenging the norm and proactively thinking about better or different ways of doing things. We are always learning, innovating and thinking outside the box. We are brave and take calculated risks, because progress happens only when we try something new.

OUR TEAM

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Guide (Mandarin)
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